{"id":5160,"date":"2025-01-15T04:00:35","date_gmt":"2025-01-15T04:00:35","guid":{"rendered":"https:\/\/buyeasy.ae\/?page_id=5160"},"modified":"2025-01-15T11:01:53","modified_gmt":"2025-01-15T11:01:53","slug":"legal-aspects","status":"publish","type":"page","link":"https:\/\/buyeasy.ae\/index.php\/legal-aspects\/","title":{"rendered":"Legal Aspects"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5160\" class=\"elementor elementor-5160\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1094b9 e-flex e-con-boxed e-con e-parent\" data-id=\"f1094b9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0a957 rael-dt-th-align-center rael-dt-th-align-tablet-center rael-dt-th-align-mobile-center rael-dt-td-align-mobile-left rael-table-align-center rael-dt-td-align-left elementor-widget elementor-widget-rael-data-table\" data-id=\"1f0a957\" data-element_type=\"widget\" data-widget_type=\"rael-data-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"1f0a957\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter rael-data-table center\" id=\"rael-data-table-1f0a957\">\n\t\t\t\t<thead>\n\t\t\t\t<tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t\t\t<th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Legal Aspect<\/span><\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Details<\/span><\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Applicable Laws &amp; Regulations<\/span><\/th>\n\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>1. Export Licensing (UAE)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure your business has an <strong>export license <\/strong>issued by the relevant <strong>Department of Economic Development (DED) <\/strong>or <strong>free zone <\/strong>authority.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>UAE Federal Law, <strong>Export Licensing Regulations <\/strong>(by DED or free zone authorities)<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>2. Customs Documentation (UAE)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Submit required <strong>export documentation <\/strong>including <strong>invoices<\/strong>, <strong>packing lists<\/strong>, <strong>certificate of origin <\/strong>(if required), and <strong>export declarations<\/strong>.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE Customs Law <\/strong>and <strong>Federal Customs Authority Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>3. Customs Duties &amp; Tariffs (UAE)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Understand and comply with any <strong>customs duties <\/strong>and <strong>fees <\/strong>applicable for export goods from the UAE.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE Customs Duty Law<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>4. Restricted Goods (UAE)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Verify if the goods you plan to export are subject to <strong>export restrictions <\/strong>(e.g., military goods, dual-use items).<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE Export Control Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>5. Free Zones (UAE)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>If operating from a free zone, be aware of specific export benefits (duty exemptions) and the corresponding <strong>free zone <\/strong>rules.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Free zone regulations (e.g., <strong>JAFZA<\/strong>, <strong>Dubai Airport Free Zone<\/strong>, etc.)<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong> 6. Import Licensing (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure that your goods comply with <strong>Sri Lankan import regulations <\/strong>and obtain an <strong>import license <\/strong>if required.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Customs Act<\/strong>, <strong>Department of Commerce Regulations<\/strong>, <strong>Import Licensing Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>7. Customs Duties &amp; Taxes (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>All imports are subject to <strong>customs duties <\/strong>and <strong>VAT <\/strong>(currently 8%). Pay the appropriate duties upon importation.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Customs Act<\/strong>, <strong>VAT Act<\/strong>, <strong>Sri Lanka Customs Regulations <\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>8. Product Compliance (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure your products meet <strong>S<\/strong><strong>ri Lankan standards <\/strong>for health, safety, and quality. For certain items (e.g., food, electronics), compliance with <strong>Sri Lanka Standards Institution (SLSI) <\/strong>is required.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Standards Institution (SLSI) Act<\/strong>, <strong>Health and Safety Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>9. Prohibited &amp; Restricted Imports (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure that the goods are <strong>not prohibited <\/strong>or restricted for import (e.g., hazardous materials, counterfeit goods).<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Customs Regulations<\/strong>, <strong>Import Prohibition Orders <\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>10. E-Commerce Regulations (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure compliance with <strong>Sri Lankan e-commerce laws<\/strong>, such as the <strong>Electronic Transactions Act <\/strong>and <strong>Consumer Protection Act<\/strong>.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Electronic Transactions Act (2006)<\/strong>, <strong>Consumer Protection Act<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong> 11. Consumer Protection (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Comply with <strong>consumer protection laws<\/strong>, providing clear <strong>return policies<\/strong>, <strong>product descriptions<\/strong>, and <strong>refund terms<\/strong>.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Consumer Affairs Authority (CAA) Act<\/strong>, <strong>Sri Lanka Consumer Protection Laws<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>12. Sales Tax\/VAT (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Understand <strong>VAT <\/strong>obligations on sales within Sri Lanka. If your turnover exceeds the threshold, you must <strong>register for VAT<\/strong>.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka VAT Act<\/strong>, <strong>Sri Lanka Tax Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>13. Double Taxation (UAE\/Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Check if the <strong>Double Taxation Agreement (DTA) <\/strong>exists between the UAE and Sri Lanka to avoid double taxation on profits.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE-Sri Lanka Double Taxation Agreement <\/strong>(if applicable)<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>14. Intellectual Property (IP)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure your products do not infringe on any <strong>trademarks<\/strong>, <strong>patents<\/strong>, or <strong>copyrights<\/strong>. Register your own <strong>IP <\/strong>in both countries if applicable.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE Trademarks Law<\/strong>, <strong>Sri Lanka Intellectual Property Act<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>15. Data Privacy &amp; Security (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure compliance with <strong>Sri Lankan data protection laws <\/strong>(or international standards such as <strong>GDPR<\/strong>) if collecting customer data.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Data Protection Act (Sri Lanka) <\/strong>(under development), <strong>GDPR <\/strong>(if applicable for international data processing)<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>16. E-Commerce Platform Compliance<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>If using third-party e-commerce platforms (e.g., <strong>Daraz.lk<\/strong>), comply with platform-specific policies, terms, and conditions.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Terms and Conditions of E-Commerce Platform (e.g., Daraz, Takas)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>17. <\/strong><strong> Shipping &amp; Logistics<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure compliance with <strong>international shipping laws<\/strong>, proper <strong>incoterms<\/strong>, and reliable <strong>freight forwarding <\/strong>services.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>International Shipping Regulations<\/strong>, <strong>Incoterms 2020<\/strong>, <strong>Sri Lanka Customs Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>18. Contractual Obligations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Draft clear <strong>contracts <\/strong>for transactions with <strong>suppliers<\/strong>, <strong>vendors<\/strong>, and <strong>customers<\/strong>. This should include payment terms, dispute resolution, and delivery terms.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Commercial Contracts Laws<\/strong>, <strong>UAE Civil Code<\/strong>, <strong>Sri Lankan Commercial Laws<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>19. Payment Processing (Cross-Border)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure <strong>compliance with cross-border payment regulations<\/strong>, including setting up international <strong>p<\/strong><strong>ayment gateways <\/strong>and managing currency conversions.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE Central Bank Regulations<\/strong>, <strong>S<\/strong><strong>ri Lanka Central Bank Rules on Cross-Border Payments<\/strong>, <strong>Payment Gateway Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>20. Shipping Insurance<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Insure <\/strong>your goods during transit to protect against potential damage, loss, or theft, and understand the <strong>shipping insurance <\/strong>policies available.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Marine Insurance Laws<\/strong>, <strong>International Shipping Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>21. Return\/Refund Policies<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Clearly outline your <strong>return and refund policies <\/strong>on your website to comply with <strong>Sri Lankan consumer laws <\/strong>and improve customer satisfaction.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Consumer Protection Laws<\/strong>, <strong>Electronic Transactions Act (Sri Lanka)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>22. Product Liability<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure your products are compliant with health and safety regulations in Sri Lanka. Non-compliance could expose your business to product liability claims.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>P<\/strong><strong>r<\/strong><strong>oduct Liability Laws (Sri Lanka)<\/strong>, <strong>Consumer Protection Act<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>23. Regulatory Audits &amp; Compliance<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Be ready for potential <strong>audits <\/strong>by Sri Lankan authorities regarding <strong>compliance <\/strong>with import regulations, taxes, and consumer laws.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Customs Audits<\/strong>, <strong>Taxation Audits<\/strong>, <strong>Consumer Affairs Authority Audits<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>24. Payment Gateway Integration<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Use reliable <strong>international payment gateways <\/strong>for cross-border transactions. Consider <strong>currency exchange <\/strong>rates, transaction fees, and local payment preferences in Sri Lanka.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>UAE Central Bank Regulations<\/strong>, <strong>S<\/strong><strong>ri Lanka Central Bank Rules<\/strong>, <strong>Payment Gateway Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>25. Shipping Insurance<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Insure <\/strong>goods during international transit to protect them from potential <strong>loss<\/strong>, <strong>damage<\/strong>, or <strong>theft<\/strong>. Policies should cover <strong>high-value <\/strong>items during shipping.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Marine Insurance Laws<\/strong>, <strong>Shipping Regulations<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>26. Incoterms (Shipping)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Define the <strong>Incoterms <\/strong>(e.g., <strong>CIF<\/strong>, <strong>FOB<\/strong>) for shipping, outlining when <strong>risk and responsibility <\/strong>for goods transfer from seller to buyer.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Incoterms 2020<\/strong>, <strong>International Commercial Terms<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>27. Transparent Return\/Refund Policy<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Ensure clarity <\/strong>in your <strong>r<\/strong><strong>eturn and refund policies <\/strong>on your website, complying with Sri Lankan consumer protection laws and making them easy for customers to access.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Consumer Protection Act<\/strong>, <strong>Sri Lanka Electronic Transactions Act<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>28. Product Safety &amp; Compliance<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Ensure your products meet <strong>S<\/strong><strong>ri Lankan health and safety standards<\/strong>. Non-compliance can result in <strong>product liability <\/strong>issues.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Consumer Protection Act<\/strong>, <strong>SLSI (Sri Lanka Standards Institution)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>29. Document Management (Audits)<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Maintain organized and <strong>accessible records <\/strong>of all transactions, customs paperwork, and product information in case of <strong>audits <\/strong>by Sri Lankan authorities.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>Sri Lanka Customs Audits<\/strong>, <strong>Sri Lanka Taxation Audits<\/strong>, <strong>Consumer Affairs Audits<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t<\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc9fb0d e-flex e-con-boxed e-con e-parent\" data-id=\"bc9fb0d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf1da1 elementor-widget elementor-widget-text-editor\" data-id=\"eaf1da1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Preventing customer fraud :<\/p>\n<p>To address situations where customers claim that they haven\u2019t received the product despite it being delivered, it\u2019s essential to implement a set of proactive measures and clear policies. Here are several strategies that can help protect your business and resolve such disputes:<\/p>\n<h5><strong>Clear Shipping and Delivery Confirmation<\/strong><\/h5>\n<ul>\n<li><strong>Tracking Numbers: <\/strong>Always provide <strong>tracking numbers <\/strong>for each order to custom This allows both you and the customer to track the package in real-time, ensuring that it has been delivered to the correct address.<\/li>\n<li><strong>Delivery Confirmation: <\/strong>Use <strong>signed delivery confirmation <\/strong>or <strong>Proof of Delivery (POD) <\/strong>for high-value items or orders where there&#8217;s a risk of such claims. If the package is signed for by the customer or someone at their address, it provides solid evidence of receipt.<\/li>\n<li><strong>Third-Party Shipping Services: <\/strong>Work with trusted, reliable shipping companies with a reputation for thorough tracking and delivery syste Ensure that the <strong>delivery service <\/strong>you choose provides <strong>real-time updates <\/strong>on the delivery status and even photographic proof of delivery when possible.<\/li>\n<\/ul>\n<h5><strong> Delivery Photos<\/strong><\/h5>\n<ul>\n<li><strong>P<\/strong><strong>hoto Verification: <\/strong>Encourage or require the delivery service to take <strong>photographic evidence <\/strong>of the package at the delivery loc Some shipping companies offer a photo option, where a picture of the package at the recipient&#8217;s doorstep is captured and provided as part of the delivery documentation. This will serve as proof that the item was delivered to the correct address.<\/li>\n<li><strong>Ask for Customer\u2019s Confirmation: <\/strong>Once the customer receives the item, you can ask them to confirm receipt via a follow-up email or SMS with a request for acknowledgment of the package&#8217;s arrival.<\/li>\n<\/ul>\n<h5><strong>Clear Communication and Documentation<\/strong><\/h5>\n<ul>\n<li><strong>Shipping Terms &amp; Conditions: <\/strong>Make sure your <strong>e-commerce platform <\/strong>clearly explains the shipping process, including timelines, delivery confirmation, and the possibility of shipping e Having these details in your terms and conditions will help in any dispute.<\/li>\n<li><strong>Customer Agreement on Delivery: <\/strong>In your terms of service, make it clear that the customer agrees to notify you of any <strong>shipping issues <\/strong>within a specified period (e.g., 48-72 hours) of receiving the package.<\/li>\n<li><strong>Customer Communication Log: <\/strong>Maintain a log of all communications with customers, especially those who claim they didn\u2019t receive the produc This helps track the resolution process and can be used as evidence if the issue escalates.<\/li>\n<\/ul>\n<h5><strong>Dispute Resolution Policy<\/strong><\/h5>\n<ul>\n<li><strong>Investigation Process: <\/strong>Develop a clear internal process for investigating delivery c When a customer claims they did not receive the product, start by <strong>verifying the shipping details <\/strong>and confirming that the shipping company recorded a successful delivery. Reach out to the courier company to gather additional information, such as the <strong>delivery address <\/strong>and <strong>signature confirmation<\/strong>.<\/li>\n<li><strong>Customer Investigation Support: <\/strong>Ask the customer to <strong>check with neighbors, building management, or receptionists <\/strong>(if applicable) for the packa In some cases, delivery services leave packages with someone else in the household or at a nearby location<\/li>\n<li><strong>Resolution Timeframe: <\/strong>Set a reasonable timeframe for resolving delivery disputes (e.g., 7-14 days) and communicate this to the customer upfront.<\/li>\n<\/ul>\n<h5><strong>Fraud Prevention Mechanisms<\/strong><\/h5>\n<ul>\n<li><strong>Address Verification: <\/strong>Use an <strong>address verification system <\/strong>to check whether the delivery address provided is correct before processing the orde<\/li>\n<li><strong>P<\/strong><strong>repayment or COD Policy: <\/strong>For new customers or high-value orders, consider using <strong>prepaid payments <\/strong>instead of <strong>Cash on Delivery (COD)<\/strong>. If using COD, ensure the <strong>delivery agent verifies the identity <\/strong>of the recipient to avoid fraudulent claims of non-receipt.<\/li>\n<li><strong>Verification on High-Value Orders: <\/strong>For expensive or high-risk products, consider adding additional <strong>identity verification steps <\/strong>before processing the order (e.g., phone number verification, ID check for delivery).<\/li>\n<\/ul>\n<h5><strong>Insurance for Shipping<\/strong><\/h5>\n<ul>\n<li><strong>Insurance for Shipments: <\/strong>If the product is high-value or if you are dealing with international shipments, consider <strong>shipping insurance<\/strong>. This will protect you against losses or claims that items were not received, and can cover the cost of reshipping or compensating the custom<\/li>\n<li><strong>Insurance Clauses in Terms &amp; Conditions: <\/strong>Include an <strong>insurance clause <\/strong>in your shipping policy, so customers are aware that some shipments may be covered under insurance and that the process of making a claim may involve cooperation between you and the carrier.<\/li>\n<\/ul>\n<h5><strong>Dispute Resolution via E-Commerce Platform<\/strong><\/h5>\n<ul>\n<li>If selling via a third-party platform (e.g., <strong>Daraz<\/strong>, <strong>Amazon<\/strong>, or your own site), ensure that your platform has a <strong>dispute resolution mechanism<\/strong>. Most platforms have buyer protection policies that can help resolve disputes, so make sure you are familiar with the proce<\/li>\n<li><strong>P<\/strong><strong>latform Mediation<\/strong>: If the customer escalates the claim, use the <strong>p<\/strong><strong>latform\u2019s dispute resolution service <\/strong>to mediate the issue. Be ready to provide <strong>proof of delivery <\/strong>(e.g., tracking details, delivery confirmation, photos) to defend your case.<\/li>\n<\/ul>\n<h5><strong>Customer Feedback &amp; Reviews<\/strong><\/h5>\n<ul>\n<li><strong>P<\/strong><strong>ost-Delivery Feedback: <\/strong>After the product is delivered, ask customers for <strong>feedback <\/strong>on the delivery proce You can use this feedback to improve your service and identify any recurring problems with delivery or shipment.<\/li>\n<li><strong>P<\/strong><strong>ublic Reviews &amp; Ratings: <\/strong>Encourage satisfied customers to leave reviews or ratings of their shopping experienc Positive feedback can counteract negative claims and help build credibility for your store.<\/li>\n<\/ul>\n<h5><strong>Refund or Reshipment Policy<\/strong><\/h5>\n<ul>\n<li><strong>Refund or Replacement: <\/strong>If, after a thorough investigation, it is determined that the item was indeed lost or misdelivered, offer the customer a <strong>refund or replacement <\/strong>to maintain customer satisfacti Clearly outline this policy in your terms and conditions, including any <strong>time limits <\/strong>for claims.<\/li>\n<li><strong>Clear Return Policy<\/strong>: Make sure your <strong>return policy <\/strong>includes clauses for <strong>undelivered or damaged goods <\/strong>and outlines the timeframe within which the claim can be raised (e.g., within 14 days).<strong>Legal Protections<\/strong><\/li>\n<\/ul>\n<h5><strong>Legal Protections<\/strong><\/h5>\n<ul>\n<li><strong>Terms of Service Agreement: <\/strong>Always have a solid <strong>Terms and Conditions agreement <\/strong>for your e-commerce business that includes clauses around <strong>delivery issues<\/strong>, <strong>shipping disputes<\/strong>, and <strong>refund policies<\/strong>. This agreement will protect your business from fraudulent claims and clarify the dispute resolution proce<\/li>\n<li><strong>Liability Clause<\/strong>: Ensure your liability clause clearly outlines the <strong>scope of your responsibility <\/strong>in terms of delivery errors and the process for resolving them.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e254027 e-flex e-con-boxed e-con e-parent\" data-id=\"e254027\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5ca1d elementor-widget elementor-widget-heading\" data-id=\"2c5ca1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Summary Steps for Overcoming Claims of Non-Delivery:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3e8b9 rael-dt-th-align-center rael-table-align-center rael-dt-td-align-left elementor-widget elementor-widget-rael-data-table\" data-id=\"7e3e8b9\" data-element_type=\"widget\" data-widget_type=\"rael-data-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rael-data-table-wrap\" data-table_id=\"7e3e8b9\" data-custom_responsive=\"false\">\n\t\t\t<table class=\"tablesorter rael-data-table center\" id=\"rael-data-table-7e3e8b9\">\n\t\t\t\t<thead>\n\t\t\t\t<tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t\t\t<th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Action<\/span><\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th class=\" sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Description<\/span><\/th>\n\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>1. Provide Tracking Info<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Share tracking numbers with customers and ensure real-time visibility.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>2. Use Signed Confirmation<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Require <strong>signed delivery confirmation <\/strong>or <strong>Proof of Delivery <\/strong>for high-value items.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>3. Implement Photo Verification<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Use <strong>delivery photos <\/strong>to show packages at the recipient's location.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>4. Have a Clear Dispute Resolution Process<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Establish a clear process for investigating and resolving delivery issues.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>5. Implement Fraud Prevention<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Use <strong>address verification<\/strong>, <strong>prepayment <\/strong>policies, and <strong>identity checks <\/strong>on high-risk orders.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>6. Use Shipping Insurance<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Consider insuring high-value or international shipments to cover potential losses.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>7. Set Timeframes for Claims<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Establish a <strong>time limit <\/strong>within which customers must report delivery issues (e.g., 48 hours post-delivery).<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>8. Offer Refund or Reshipment<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Offer <strong>refunds or replacements <\/strong>for legitimate claims after investigation, as per your policies.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>9. Use Platform Mediation<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>If using a third-party platform, utilize their <strong>d<\/strong><strong>ispute resolution mechanisms <\/strong>for escalated claims.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p><strong>10. Strengthen Terms &amp; Conditions<\/strong><\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\"><p>Clearly outline your policies around <strong>delivery disputes<\/strong>, <strong>returns<\/strong>, and <strong>refunds <\/strong>in your terms and conditions.<\/p><\/div><\/div>\n\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t<\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Legal Aspect Details Applicable Laws &amp; Regulations 1. Export Licensing (UAE) Ensure your business has an export license issued by the relevant Department of Economic Development (DED) or free zone authority. UAE Federal Law, Export Licensing Regulations (by DED or free zone authorities) 2. Customs Documentation (UAE) Submit required export documentation including invoices, packing lists,&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-5160","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages\/5160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/comments?post=5160"}],"version-history":[{"count":100,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages\/5160\/revisions"}],"predecessor-version":[{"id":5370,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages\/5160\/revisions\/5370"}],"wp:attachment":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/media?parent=5160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}