{"id":5275,"date":"2025-01-15T08:59:01","date_gmt":"2025-01-15T08:59:01","guid":{"rendered":"https:\/\/buyeasy.ae\/?page_id=5275"},"modified":"2025-01-15T09:02:24","modified_gmt":"2025-01-15T09:02:24","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/buyeasy.ae\/index.php\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5275\" class=\"elementor elementor-5275\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-016ff14 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"016ff14\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edc47c5\" data-id=\"edc47c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b169c2b e-flex e-con-boxed e-con e-parent\" data-id=\"b169c2b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e539be8 elementor-widget elementor-widget-text-editor\" data-id=\"e539be8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At BuyEasy, we are committed to providing our customers with high-quality products and customer support. If a warranty is offered for a product, you will find the warranty details on the product page, along with the warranty period. The warranty information will be displayed under the product image in the \u201cDelivery\u201d section. If a product is available from multiple vendors, the warranty period offered by each vendor will be visible in the &#8220;Sold by x more sellers&#8221; box.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a831b61 elementor-widget elementor-widget-heading\" data-id=\"a831b61\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Types of Warranties <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-568a763 elementor-widget elementor-widget-text-editor\" data-id=\"568a763\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Brand Warranty: <\/strong><ul><li>This limited warranty applies to products and covers defects under normal use conditions.<\/li><li>The manufacturer (brand) will provide free repair and\/or replacement services within the warranty period, at their discretion.<\/li><li>Please note that BuyEasy does not provide after-sales services for brand warranty claims. You will need to directly contact the brand or manufacturer for support.<\/li><\/ul><\/li><li><strong>Service Warranty: <\/strong><ul><li>In cases of service warranty, BuyEasy takes responsibility for facilitating the servicing of the product.<\/li><li>Customers may either visit the service center directly or contact BuyEasy for assistance with the warranty claim.<\/li><li>If a part of the product needs replacement, the customer will be responsible for paying for the replacement part(s).<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1df89fc elementor-widget elementor-widget-heading\" data-id=\"1df89fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Warranty Violations <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3429b4f elementor-widget elementor-widget-text-editor\" data-id=\"3429b4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please note that warranties will <strong>not<\/strong> cover damages caused by the following:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>Customer-induced damage (e.g., broken display, physical damage such as bending, scratches, or dents).<\/li><li>Liquid or water damage, including exposure to moisture or accidental soaking.<\/li><li>Unauthorized repairs or modifications (e.g., root access, manual updates).<\/li><li>Failure to follow the product\u2019s manual or proper usage instructions.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-316b663 elementor-widget elementor-widget-heading\" data-id=\"316b663\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to Claim Your Warranty <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c6454 elementor-widget elementor-widget-text-editor\" data-id=\"a7c6454\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>If it has been less than 14 days since delivery:<\/strong><\/p><ul><li>If your product is eligible for return, you may be able to return it without invoking the warranty.<\/li><li>Simply contact BuyEasy at to lodge a return request.<\/li><li>Please refer to our <a href=\"#return\">Return Policy<\/a> for detailed instructions on how to initiate a return.<\/li><\/ul><p><strong>If it has been more than 14 days since delivery and the product has a warranty: <\/strong><\/p><ul><li>Please refer to the warranty card included with your product, which will provide the contact details of the service center.<\/li><li>Alternatively, you can contact BuyEasy customer support, and we will help you connect with the appropriate service center.<\/li><\/ul><p><strong>If it has been more than 14 days since delivery and the product does not have a warranty: <\/strong><\/p><ul><li>Unfortunately, if the product does not have a warranty and the return period has expired, BuyEasy will not be able to cover any repairs or service costs.<\/li><li>You will be responsible for any repair costs incurred<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f46ea elementor-widget elementor-widget-heading\" data-id=\"c5f46ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to Get Your Product Serviced <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ee766 elementor-widget elementor-widget-text-editor\" data-id=\"51ee766\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your product is eligible for servicing under warranty:<\/p><ol><li><strong>Locate the Service Center:<\/strong><ul><li>Please refer to the warranty card included with your product for the details of the authorized service center.<\/li><li>If there is no warranty card, check the user manual or packaging for the service center information.<\/li><\/ul><\/li><li><strong>Include Necessary Information:<\/strong><ul><li>When submitting your product for servicing, please include all the original accessories, information included in the packaging, and proof of purchase (e.g., invoice from BuyEasy).<\/li><li>This will help ensure a faster and smoother warranty claim process.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b5800 elementor-widget elementor-widget-heading\" data-id=\"95b5800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Where are the Service Centers? <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41f1010 elementor-widget elementor-widget-text-editor\" data-id=\"41f1010\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>For service center locations, please refer to the details provided in the warranty card, or check the &#8220;Description&#8221; tab on the product page on BuyEasy.lk.<\/li><li>If no warranty card is included, please check the user manual or product packaging for more information.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c793022 elementor-widget elementor-widget-heading\" data-id=\"c793022\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Do I Need to Pay for Repairs?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-089e971 elementor-widget elementor-widget-text-editor\" data-id=\"089e971\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Warranty Coverage<\/strong>: If your product is within the warranty period and is damaged due to mechanical or electrical defects, you <strong>will not<\/strong> need to pay for repairs. The manufacturer or authorized service center will cover the cost of repairs.<\/li><li><strong>Out-of-Warranty or Physical Damage:<\/strong> If the product is outside the warranty period or has been physically damaged (e.g., broken screen, water damage), you will be responsible for the repair costs. We recommend having repairs done at an authorized service center listed on the warranty card to ensure the quality of service.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26b371d elementor-widget elementor-widget-heading\" data-id=\"26b371d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Important Notes <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cff8ffc elementor-widget elementor-widget-text-editor\" data-id=\"cff8ffc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Warranty Duration:<\/strong> The specific warranty period for each product will be displayed on the product page. Be sure to review the warranty details before making a purchase.<\/li><li><strong>Unauthorized Repairs:<\/strong> Performing unauthorized repairs or modifications may void the warranty. Always refer to the warranty terms to ensure eligibility for services.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-335009b elementor-widget elementor-widget-heading\" data-id=\"335009b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us for Assistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-019c7ff elementor-widget elementor-widget-text-editor\" data-id=\"019c7ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions or need further assistance regarding your warranty or service claim, please feel free to contact us at <a href=\"mailto:support@buyeasy.lk\">support@buyeasy.lk<\/a>. We are here to help and ensure that your warranty claim process is as smooth as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7e2e3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2b7e2e3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At BuyEasy, we are committed to providing our customers with high-quality products and customer support. If a warranty is offered for a product, you will find the warranty details on the product page, along with the warranty period. The warranty information will be displayed under the product image in the \u201cDelivery\u201d section. If a product&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"narrow","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-5275","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages\/5275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/comments?post=5275"}],"version-history":[{"count":7,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages\/5275\/revisions"}],"predecessor-version":[{"id":5282,"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/pages\/5275\/revisions\/5282"}],"wp:attachment":[{"href":"https:\/\/buyeasy.ae\/index.php\/wp-json\/wp\/v2\/media?parent=5275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}